Adam Accords wants customers to have a fair and clear process for returns, exchanges, and refunds. This Refund & Return Policy explains general conditions for items purchased through our ecommerce store.
If you need help with a specific item or order, please contact [email protected]. Customers should contact support for case-specific help.
Items may be eligible for return or exchange if they are received in the same condition as delivered, unused where applicable, and returned with original packaging, tags, accessories, and proof of purchase. Returns should be requested within a reasonable period after delivery.
To help us review your request, please provide your order number, a description of the issue, and photos where relevant.
If you receive a damaged, defective, incomplete, or incorrect item, please contact us as soon as possible after delivery. We may ask for photos of the product, packaging, shipping label, and issue details so we can review the claim and offer an appropriate resolution.
Depending on the situation, the resolution may include replacement, exchange, store credit, partial refund, or full refund.
Some items may not be eligible for return due to hygiene, customization, perishability, final sale status, or other product-specific reasons. Examples may include:
If a product has special return restrictions, those may be mentioned on the product page or shared during the order process.
To start a return or exchange request, contact our support team at [email protected] with your order details. After review, we will guide you on the next steps, including whether the item should be returned, any packaging instructions, and the return address if applicable.
Please do not send items back without contacting us first, as unauthorized returns may be delayed or may not qualify for processing.
Once a returned item is received, we may inspect it to confirm its condition and eligibility. Approval of a refund, replacement, or exchange depends on the result of this inspection and the circumstances of the claim.
If a returned item does not meet the stated conditions, we may decline the return or offer a partial resolution where appropriate.
When a refund is approved, it will generally be issued to the original payment method unless another method is agreed where appropriate. Processing times can vary depending on the payment provider, bank, or payment channel used.
Original shipping charges may be non-refundable unless the return is due to our error, a defective item, or a wrong item sent by us.
If you want to exchange an item, please contact us first to confirm product availability and exchange eligibility. Exchanges are usually subject to stock availability and may require return inspection before a replacement is dispatched.
Return shipping responsibility may depend on the reason for the return. If the item is defective, damaged on arrival, or incorrect due to our error, we may assist with return shipping or offer an appropriate solution. If the return is due to a change of mind or a customer-side issue, return shipping costs may be the customer’s responsibility.
Customers should report delivery issues and return concerns promptly after receiving the order. Delayed reporting may affect eligibility, especially where damage, shortage, or wrong item claims cannot be reasonably verified later.
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packed, or shipped may no longer be cancellable and may instead fall under the return process after delivery.
We may update this Refund & Return Policy from time to time to reflect changes in products, operations, or customer service procedures. The latest version posted on the website will apply to new requests going forward.
For all return, refund, exchange, or order support inquiries, please email [email protected]. Customers should contact support for case-specific help.